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B2C Services

Customer centricity is the new black.
By leveraging your customer data and automation, we help you create

personalised journeys across all channels and win the most loyal customers


Are these following challenges holding back your company’s success?

Let us help.

Lack of clear vision and direction?

Let us help you with:

  • Creating digital strategy and vision
  • Setting shared long-term targets
  • Driving successful digital transformation

Challenges in creating customer value?

Let us help you with:

  • Utilizing customer insights
  • Loyalizing the customers and preventing churn
  • Personalising the customer experience at scale

Ineffective silos and misaligned processes?

Let us help you with:

  • Change management and training
  • Breaking down silos and upskilling your team
  • Discovering new ways of working for optimal performance

Challenges in maximizing ROI in customer data and technology?

Let us help you with:

  • Increasing the automation level at scale
  • Setting up processes for data management
  • AI-driven decision making

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We’re privileged to work with some of the leading players in B2C business:

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“They learn real fast, so they can digest complex value propositions quickly and start to produce results.”
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“Together we created an integrated and seamless customer experience.”
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“The cooperation with Avaus was interactive, insightful, and professional, making it easy to recommend Avaus for similar digital CX engagements.”
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Customer Cases



ICA – How to Personalise Offers and Recipe Recommendations?

In late 2017, what ICA realised was the potential in using AI to grow market share by better personalising marketing and online search based on all of their data (with regards to GDPR regulations). As a result, the Recommendation Engine (RecEngine) project was started to ensure that ICA could use the transactional data they had collected.

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Sokos – Significant Improvements in Sales Through Targeted, Personalised & Automated Marketing Programs

We have been helping Sokos to build 10 automated email marketing campaigns that have resulted in significantly improved Ecommerce sales. The campaigns have been designed and developed utilising data of the customers’ purchasing behaviour which means we can target them with messaging relevant to their stage in the customer lifecycle.  

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Volkswagen Group Sweden – How do you build a data-driven sales and marketing engine?

Volkswagen Group Sverige partners with Avaus to define a vision for a superior customer experience across channels, focusing on aftermarket sales.

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CDP (Customer Data Platform) selection support for Telia Sweden

Avaus has been Telia’s chosen partner to evaluate different technologies and select the most suitable CDP to strengthen Telia’s personalisation capabilities.

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Avaus Factory: The fastest road to a data-led future for your business

Are you tired with multiple pilot projects that never result in a shift in the company’s culture or long-term business success? Avaus Factory combines tried-and-tested methods, technological capabilities, and a learning-together culture for sustainable business results.

Accelerated time to value, with 200+ proven use cases for not reinventing the wheel, and first implemented end-to-end use cases in just weeks.

Increased productivity with a change management toolbox and data-driven operating model.

Undeniable business results followed and evaluated with impact measurement and reporting frameworks.

Avaus Factory

Sounds interesting?

Contact us and get a deep dive into your company’s situation

Get in touch to unlock your potential!